Technical Support Center - Junior

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Basic Information
Job Code TSC7
Job Level Junior
Employment Type Full Time
Hiring Source Open Competition
Total No Of Vacancy Replacmenet
Locations Nepal : Baluwatar
Offered Salary Negotiable
Published Date 01/09/2023 AD, 2080-05-15 BS
Apply Before (Deadline) 20/09/2023 AD, 2080-06-03 BS(-397 days from now)
Job Specification
Required Qualification Intermediate
Required Degrees +2 ( Intermediate ) , Bachelor
Experience More Than or Equal To 1 Years
Required Gender Any
Position Summary

The position is of Technical Support Representatives(TSR) where one should be able to entertain all the Incoming calls of Inside Valley Customers.
Major Roles And Responsibilities (Job Details)

 Major Job Descriptions:

  1.  Identifying Customer needs, clarify information, research every issue and provide solution or alternatives.
  2. Deal with clients via phone/mail/social media/SMS
  3. Receive inbound calls & reply to the concern clients and transfer the call to the other department if needed.
  4. Assist customers with any technical issues experience with any services and escalate any un- resolved issues to Team Leader (TL) appropriately.
  5. Receive and disseminate accurate information
  6. Interdepartmental coordinatio 
  7. Build sustainable relationship and engage customers by taking extra mile
  8. Meet personal/team qualitative and quantitative target

Job Specifications:

  1. Intermediate completed and above in any discipline
  2. Sound knowledge on customer handling (interpersonal, negotiation) skills
  3. Good command over both English and Nepali
  4. Good knowledge on computer networking
  5. Sound skills on computer office package
  6.  Ability to work under pressure
  7. Ability to handle any situation
  8. Ability to type minimum 30 Wpm plus

The Job is already expired.

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